When I was buying our Rav Kav bus passes, I handed my teudat zehut to the clerk, who looked at my identity card a moment and then asked, "Your name is Norman?".
It says "shem shel av" (name of father) on that line, so it's not like it's confusing. Except, of course, when it is. "Umm, no, that's my father's name....."
I don't know what your "name" is on your teudat zehut, meaning, do you go by your English name or Hebrew name? Perhaps your "name" is not common in EY and hence, they don't know how to pronounce it and your father's name is easier?
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